Joining Nubank: what is the remote recruiting process like?

Nubank’s search for great candidates hasn’t stopped during the Covid-19 unprecedented situation, but we were quick to adjust prioritising the safety of our candidates and employees. 

As a tech company, Nubank has the flexibility and resources to continue its activities remotely without affecting the continuity of our services, so we stuck to our core values and put the health and wellbeing of our employees, customers, and candidates first, moving our recruiting process to be 100% remote. 

“Even with all the uncertainty around us, we have a unique opportunity to reach the global talent community and leaders who are excited to join us in a company that has such a unique social-economical impact in its market. We see that there are more and more global leaders interested in joining Nubank and this couldn’t be more exciting” – Os Fuentes, VP of Talent Acquisition

This change has been raising many questions. How it is like to have a hiring process fully remote? How is it possible to deliver the same quality of interactions as we had onsite?

Here, we share some changes that have made our remote process work during these unprecedented times – so they can perhaps help other companies or even better guide our candidates.

It is important to highlight that, though things have worked out pretty well, we are also still learning and adapting to guarantee the best for our talent community and new hires.

Like any other recruiting process, everything begins by applying or being actively asked to join our process for a specific job position. From then on, candidates will get in touch with one of our recruiters and begin their journey to get to know us better and share who they are.

At Nubank, we understand that not every hiring process is the same, yet, we aspire to provide a fantastic experience to everyone who wants to join us – which is why all positions involve a close contact with one of our Candidate Experiences and a Recruiter.

They will be able to give all the information candidates need and clarify all doubts. They also will be the ones who will contact people beforehand to schedule the best date and time to talk.

Once the interview is scheduled, our team will send candidates an email invite with a link for our virtual interview room.

Throughout this process, we want everyone to feel welcomed by our team – even from a distance. So people are free to ask questions and interact with our interviewers – just as if we were all at one of our offices – during all stages of the hiring journey.

Below, are the most common steps in this process – but we can add additional ones if needed.

Screening

A typical process will start with a virtual call with a Recruiter – where we will have questions and hope the candidates also bring theirs. ur goal is for people to understand as much about the role and about Nubank as possible. Based on the quality of the interaction, candidates will have opportunities to virtually meet members of the Chapter and Business Unit, which fits best.

Virtual Onsite

While visiting the office in person is not possible, we have moved our onsite stage to a virtual setting. Each candidate will meet with a larger group to present a task given in advance – such as a case presentation or a coding exercise interview.

There will also be the opportunity to have a meaningful interaction with one of our leaders to access how past experiences might translate to Nubank’s culture, work, and organisation.

Tools

The tools we use for remote interviews at Nubank are Hangouts and Zoom. In both cases, candidates will have access to a link to join the virtual interview room (available on the invite). Please note, if you access them on your phone, you might have to download the app.

We strongly advise candidates to use a laptop or desktop computer for all technical interviews in which one is expected to show code or slide presentation. In these cases, we’ll let everyone know in advance the tools that will be used and what everyone is expected to present.

• Feel free to try the virtual interview room (Zoom or Hangouts) beforehand. This way, you can have a chance to get familiar with it.
• If possible, in the date and time of your interview, join the virtual room a few minutes earlier.
• Make sure you are in a quiet place with a stable internet connection before you enter the call. If possible, wear earphones/headphones to improve sound quality.
• Please remember: we know these are unprecedented times, and we’re in unexpected situations, so we don’t mind if your dog barks, your child enters the room, shows up in the video, or you have to answer any external requests!
• If you have connectivity issues, don’t worry, internet issues can happen to anyone (including our interviewers).
• If the interviewers get disconnected, wait for a few minutes, they are probably trying to rejoin the room. If it’s not possible, check your email/phone, they will reach out through other channels.
• If there’s an issue with the platform, your interviewer might suggest changing to another, and they’ll make sure you know how to connect to it.
• If you’re having internet issues, we might recommend stopping your video to reduce bandwidth consumption. If that doesn’t work, we might also suggest another tool or eventually rescheduling the interview. This won’t affect the outcome of your process in any way. We promise it.

All Nubankers are working from home, and all activities across all of our offices are suspended until further notice. Therefore we put together this playlist on our Youtube channel with videos about our culture, lifestyle, and our headquarters in São Paulo so anyone can feel a bit closer to our teams.

You can also check out this video with all our global offices to get familiar: 

As soon as it is safe to go back, we plan to take people again on onsite tours and show all our favorite spots and great locations – but, for now, our teams are here to answer any questions candidates might have. There are no silly questions – a frequently asked one is if we have coffee at all times, and don’t worry, the answer is yes!

Just like our recruiting process, our onboarding is happening entirely remotely. Once the offer letter is accepted, our Admissions team will reach people to begin arrangements so they can start working with us. We’ll make sure you have everything needed to set you up for success while working from home.

Our Onboarding team has been working hard to give our Nuvinhos the best experience. Once you are all set up, you’ll engage in a full week of content to deep-dive into Nubank’s culture, teams, and projects, where you will be able to connect with other newcomers and get the feeling of what Nubank is all about. Once this is over, you will begin working with your squad and be able to support you in everything you need.

What is Nubank doing to provide a safe environment for employees at this time?

Health and wellbeing for all Nubankers are a top priority. Since March 12th, all of our teams have been working remotely – we were one of the first companies in Brazil to adopt full home office during the pandemic. Also, we are working with our in-house medical and health experts to provide information and guidance. Nubank is a technology company with the flexibility and infrastructure to work remotely, guaranteeing the security levels and outstanding customer services we are known for.

Can I work for Nubank even if there is a curfew/shelter-in-place order in my city?

Yes, you can work for Nubank anywhere at this time. Nubank remains open as an essential product to serve our communities, and in case you join, we already have remote onboarding practices in place, as well as relocation planning for when the time comes.

What is Nubank doing to help employees during the COVID-19 crisis?

All Nubank employees are currently working from the safety of their homes, where we’ve provided the structure they need to feel comfortable during these times. Apart from supporting specific needs such as office chairs, monitors, and improving internet connection, Nubank also has a 100% toll-free psychological, financial, and legal support anonymous line.